Yes. RegAlert is an independent, private company and not owned by any private or governmental service, medical aid or insurance company. This ensures that all paramedics can access your information in seconds. RegAlert continues to work on creating awareness of our services among paramedics.

Yes. None of the private or governmental ambulance services will object to their staff making use of the RegAlert system.  [ what people and organisations say ]

Yes. RegAlert is not a medical aid or part of one. This means you can benefit from our services whether you have medical aid or not, as paramedics will still be able to access your personal and medical information. RegAlert will also notify your loved ones as well as your employer, insurance company and anybody else you may nominate as emergency contacts.  [ more benefits ]

Because RegAlert has spent a lot of time and effort on creating awareness of our services among paramedics, they know to immedicately check for any indication of your RegAlert membership like bracelets or stickers on vehicles.

The process they follow with the bracelets is the same as for the stickers in the case of driver identification membership.  [ the process ]  [ service details ]

[ more reasons ]  [ why our system was developed ]  [ service benefits ]

Because RegAlert has spent a lot of time and effort on creating awareness of our services among paramedics, they know to immedicately check for any indication of your RegAlert membership, such as the vehicle stickers. (See also Question 4)

One sticker placed on the right rear of your vehicle, close to the number plate, and another on your front windshield will indicate to the paramedic that the RegAlert system can be used to identify you.  [ how it works ]  [ driver identification ]

RegAlert cover only exists within the borders of South Africa but plans are already in place to have the system implemented in neighbouring countries.

No. Only medical staff who are registered users with RegAlert will have access to the GSM system. The strictest guidelines as well as IT security measures have been put in place to ensure that your information is only given to legitimate medical emergency personnel and then only for legitimate emergencies. You may like to read the answers to related Questions 8 & 9 below.

Should someone find you unconscious, for example, nothing prevents them from using the services to notify RegAlert of your problem. RegAlert will then contact the appropriate emergency service providers, as well as your emergency contacts. We will not release any of your personal or medical information to the person who contacted us, unless he or she has been verified to be registered with the HPCSA.

No. We first verify that the person making the enquiry is registered as a paramedic before we allow acces to any of your personal or medical details.

Only medically qualified emergency services members are allowed to access your information and then only in case of a legitimate emergency. RegAlert complies strictly to the medical legal act regarding patient confidentiality. You might also like to read the answers to related questions Question 7 & 9, as well as our privacy statement.

Yes. Only qualified, members registered with the Health Professions Council of South Africa (HPCSA) are allowed access your information and then only in the event of a legitimate emergency.

RegAlert complies strictly to the medical legal act regarding patient confidentiality. You may want to read the answers to the related Questions 7 & 8 above.

When an enquiry is done via SMS, an immediate SMS is automatically sent to you as the registered driver of the vehicle, this way you are made aware that an incident has occurred involving your vehicle and we are assured of the driver's identity.

In a situation like this you would call the RegAlert call centre, notifying us that you are not driving but instead who is currently in the vehicle. RegAlert will contact the emergency medical staff at the scene and update them with the details relevant to that person.

Numerous vehicles can be associated with one member, so if an enquiry is made on either of the registered vehicles, the same member's details are retrieved.

Where multiple members are sharing one vehicle, each member is registered as a primary driver; and they'll only share the same vehicle information.

In the event that an enquiry is made on a shared motor vehicle, all the registered primary drivers will receive and instant SMS informing them to contact the RegAlert call centre. By receiving this feedback, we can identify the driver using the vehicle at that time and then pass on the correct information to the paramedic.

Yes, you can. You can simply match your medical and personal information to the registration number of your motorbike and still use the stickers. Alternatively, you could consider our other services, such as our medical identification bracelets.

The RegAlert system was originally developed because there were functions that were not fulfilled by other systems on the market at the time.  [ more ]

Bracelets come in a range of different styles to suit different tastes. The bracelets have been marked with a distinctive yet unobtrusive RegAlert logo design, making them easily identifiable without making them look ugly or clumsy.
[ why our solutions are unique ]

Bracelets can be customised by engraving, for example, the wearer's name or, in the case of a company, the company logo.